Privacy Policy

1. Introduction

We are pleased that you are visiting our website and thank you for your interest in our service. The protection of personal data is important to us. Therefore, the processing of personal data, such as the name, address, e-mail address or telephone number of a data subject, is carried out in accordance with the applicable European and national legislation. This policy explains how we collect, use, and safeguard your information.

2. Data Collection

We collect various types of personal data, including:

Identification Data: Name, date of birth

Contact Data: Email address, phone number, mailing address.

Booking Data: Dates of stay, room preferences, special requests.

Payment Data: Credit/debit card information, billing address.

Technical Data: IP address, browser type, operating system, and other technical details.

3. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our contract with you (e.g., booking and accommodation services).

Legal Obligation: To comply with legal obligations (e.g., financial regulations).

Legitimate Interests: For legitimate business interests (e.g., improving our services).

Consent: For sending marketing communications (you can withdraw consent at any time).

4. Data Use

We use your personal data for the following purposes:

Booking Management: To process and confirm your reservations.

Customer Service: To communicate with you and handle inquiries.

Marketing: To send promotional offers and newsletters, subject to your consent.

Legal Compliance: To comply with legal obligations and respond to lawful requests.

Improvement of Services: To analyze and improve our services and website.

5. Data Sharing

We share your personal data only when necessary and with trusted third parties, including:

Service Providers: Payment processors, IT service providers, and marketing agencies.

Legal Authorities: When required by law or to protect our rights.

Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Security

We implement robust security measures to protect your data, including:

Encryption: Secure data transmission using SSL/TLS.

Access Control: Restricted access to personal data to authorized personnel only.

Data Minimization: Collecting only the necessary amount of data for the stated purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Customer Rights

Under the GDPR, you have the following rights regarding your personal data:

Access: Request access to your personal data and obtain a copy.

Correction: Request correction of inaccurate or incomplete data.

Deletion: Request deletion of your personal data, under certain conditions.

Restriction: Request restriction of data processing, under certain conditions.

Portability: Request transfer of your personal data to another service provider.

Objection: Object to the processing of your data for direct marketing purposes.

Withdrawal of Consent: Withdraw your consent at any time where we rely on it to process your personal data.

9. Cookies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in such cases.

11. Contact Information

For privacy-related inquiries or to exercise your rights, please contact us at:


Phone: +385 91 6158 109

Address: Boutique Wrungel, Rade Končara 36, 52450 Vrsar, Croatia

12. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority in your country or in Croatia.

13. Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on our website with the updated date.

Effective Date: 22.05.2024